User feedback is a critical part of the PeerLoot ecosystem. It allows traders to share their experience—positive or negative—after a transaction. This feedback builds a user’s reputation and helps everyone in the community make informed decisions.
Your feedback score is a key indicator of your reliability and service quality as a trader. We recommend maintaining a high positive feedback score to build trust with others.
Can Feedback Be Left on Cancelled Orders? #
Yes, a user can leave feedback even if an order is cancelled. A user’s experience isn’t just about whether they received the goods; it also includes the entire process. For example, if a trade was significantly delayed before being cancelled, the other party might leave negative feedback due to the wasted time and poor communication, even though the funds were refunded by our LootGuard system.
Strategies to Prevent Negative Feedback #
To maintain a positive reputation and avoid negative feedback, consider these strategies:
- Be Ready to Trade: If you’ve created a “Sell Ad,” ensure your items are in your inventory and ready for immediate delivery. If you’ve created a “Buy Ad,” ensure you are available to receive the delivery promptly.
- Communicate Responsively: Promptly reply to messages in the Order Chat. Good communication is the best way to solve problems and improve the other person’s experience.
- Practice Good Service: Be respectful and professional in all interactions. Strong problem-solving skills can resolve issues before they lead to negative feedback.
- Find a Middle Ground: In a disagreement, try to find a compromise that works for both of you. A little flexibility can prevent a negative outcome.
- Pause Your Listings: If you are going to be away or unable to complete trades, pause your active listings. This prevents users from accepting an ad that you cannot fulfill.
When Can Negative Feedback Be Removed? #
We believe in the integrity of user feedback, but we understand that some situations are unfair. Our support team may remove negative feedback under these specific conditions:
- Blackmail: If a user threatens to leave negative feedback unless you provide extra items, a discount, or other services not included in the original trade.
- Feedback Bombing: If a competitor or malicious user intentionally leaves unjustified negative feedback on your trades to harm your reputation.
- Unrelated Feedback: Feedback that is clearly unrelated to the trade, such as personal insults, off-topic comments, or a review meant for a different order.
- Mutual Agreement: If you and the other user reach a resolution (like a partial refund or replacement) and they agree in the Order Chat to remove their negative feedback but fail to do so, our team can intervene.
Important Note: Feedback that is over one year old cannot be removed.
To request the removal of negative feedback that meets one of these criteria, please contact our customer support team with a link to the order and a clear explanation. Persistently asking for the removal of the same feedback without valid grounds may result in account penalties. Please respect the final decision of our support team.
